Obviously might be a challenge to find enough volunteers and this is unfortunately really only a bandaid on the actual problem.
Curious to know why you included a login with Google account though. Feels like they're particularly well known for disabling accounts.
And true, the service is only good if Fanng/Fortune500 employees signup. I agree, its only a bandaid because Faang needs to step-up to solve this.
I think the only reason I added Login with google is that it's frictionless, just to enable users quickly setup accounts.
Make it a paid service. It's the only way it will work. People may be willing to spend a few minutes of their weekend or evening to help when it's a front-page post on HackerNews, but nobody will voluntarily waste their free time helping strangers at an industrial scale on what will end up being 99% stupid issues.
For example, let's say someone uses your service to steal money or personal information from unwitting customers who think they're dealing with official 'FAANG support', or the bad actor provides erroneous information that ends up causing harm or death. Where do you think that open-ended liability would be assigned, were the legal system(s) to get involved?
For another, let's assume for a moment that there's an unfilled demand for FAANG support. Most interesting support calls likely require customer identification and also, crucially, internal backend access (e.g. to account systems, server logs, billing systems, and so on). Your site will not have that capability. That limits you to the boring support calls, which might as well be a wiki or stackoverflow, raising the question of whether you were able to address this unfilled demand.
Thanks for your feedback. This is why I thought I should get feedback before coding further.