I despise Uber Eats, but almost exclusively use Uber when traveling. I have noticed a major degradation in service in every city I've been to since the pandemic, but I continue using Uber because it's the only service available that provides a similar user experience in every city I go to, even internationally, with the ability to integrate with the expense system at my company on business trips. That said, it's /very/ obvious that drivers are being squeezed and in return are becoming hostile towards riders/customers.

I never put up with it, because among other things my company will not re-imburse me for paying extra cash to a driver for them to do their job out of the app. In the US, I have Lyft as a backup, but local options are so fragmented globally that I am often stuck w/ Uber, or I just order a taxi. Europe is getting doable with taxis, but outside the US/Europe, I just have to wait them out. It's really disappointing how many drivers essentially try to extort drivers through Uber now, when this was unheard of in the past. The reason I started using Uber in the first place is that it was less likely to result in driver extortion like local taxis.