That said, Uber/Lyft have made it impossible to get taxis at smaller airports and train stations in mid-sized cities, which I find super frustrating. There are never any taxis waiting at the Providence Amtrak station, for example.
That said, Uber/Lyft have made it impossible to get taxis at smaller airports and train stations in mid-sized cities, which I find super frustrating. There are never any taxis waiting at the Providence Amtrak station, for example.
They went miles out of their way, the taxi had no seat belts, and at my destination they told me their credit card machine was out of order and they could only take cash ("I can drive you to an ATM"). I said no, and suddenly the credit card machine worked again - but they insisted on a 30% "card fee".
I did a chargeback.
This sort of thing has always been my experience with taxis.
This is one advantage to there being 1-2 huge brands (Uber and Lyft, Amazon and Walmart, etc.) vs a smattering of tiny businesses (e.g. taxis). Misdeeds by huge brands give people something to point at, and complain about, and hold accountable. Whereas systemic misdeeds by individuals who are part of a smattering of tiny companies results in people saying, "Eh this is just how it is, learn to live with it."
But I agree with your second sentence. I would much rather pay a few extra pennies/dollars than have to go out of my way. It's a better world where there's a reliable company that's accountable, then having to argue and negotiate with every single driver about whether they're credit card machine actually works, or how much extra I have to pay with a CC, or whether they're taking the right route, etc., because there are no standards or accountability, and every driver is unrelated to the previous drivers I've had and communicated my preferences to.
Have you ever had to worry about paying a penny more than you were quoted by the Uber app? Have you ever had to worry about whether you could use your credit card?
And anti competitive how? The taxi companies were horrible and they deserved to die
And yes it’s happened to me too it’s super common.
Have cash on hand when dealing with taxis. Don't assume card terminals will work, or even that they won't skim your card.
You may say, 'That's why I hate taxis cos they scam you,' yet this thread has contains many examples of Uber(Eats)* scamming people too.
Why is that better? Cos it's accessed via smartphone for some reason?
Conjecture/Rant: There is a growing cohort of people who want everything to become 'frictionless'. They are even afraid to just talk to people, talk to girls, everything has to be through text or through an app. If they get their way humans will start to interact with each other more like machines than like people, hey, maybe even through APIs! Meanwhile, what makes life interesting 'is' friction between people and cultures.
I grew up in the suburb where there were no taxis. I live in SF, and we can’t call a taxi without an app. I visit NYC once a year. Plenty of people (esp immigrants from other cultures) don’t have “street smarts” that match what some urbanite 30 years ago would have. I tried taking a taxi from JFK last time I was in NYC. The driver claimed he didn’t know where my hotel was, or even the neighborhood (“Chelsea”). They stopped in the left side of the highway to spit out the door. They pretended not to take cards, they added on fees not in the original agreement, etc. If I’m gunna be scammed either way, at least let me use google maps to put in an exact address and pay by card.
Wanting frictionless commerce is not a character flaw geez. An app is way more convenient. I can talk to people “IRL” but some things are easier with an app. Getting a taxi to pick me up is easier with an app that knows my current location - that’s a good product development not an indictment on the next generation.
I sure hope so.
> I visit NYC once a year. Plenty of people (esp immigrants from other cultures) don’t have “street smarts” that match what some urbanite 30 years ago would have.
Ironically, the immigrants probably have more street smarts.
> The driver claimed he didn’t know where my hotel was, or even the neighborhood (“Chelsea”).
And you rode with him anyway? Why would you do that?
Reliance on Apps to intermediate everything is bullshit in my opinion. Plus I personally specifically don't want to share my location with some app written by people I've never met who are 100% likely to either misuse it themselves or to sell it to someone who will.
When they want to take your freedom away, they won't come jackbooting in with rifles, they will do it by offering you convenience.
Have you tried taking a taxi in a country where you didn’t know the language?
Yes, lots of times.
It helps to know the rudiments of the language, but mostly we communicated in a kind of pidgin.
Travel books used to have lists of phrases at the very back for this kind of thing. People figured it out.
I rode with him anyways because all this people on hacker news told me using an app instead of a Taxi would mean I would lose my freedom. I have him an address… which he put in an app that surely is the exception and doesn’t misuse it. Realistically, this taxi driver just didn’t want to drive to Manhattan during rush hour, and knew damn well where Chelsea is. We all knew this was the reality. But at the airport there’s a queue for taxis and he was next in line and had to take me.
I actually took a taxi instead of Uber because in NY they use regulatory capture to ensure they have better airport placement than Uber and I chose that “convenience”. I think Uber is way more freeing than a taxi because I can go to almost any metro in the US and get a ride without having to learn the local system. It’s a tap away. It’s way more freeing and has emboldened me to explore more than I might otherwise. That is freedom.
The driver didn't know the neighbourhood nickname you gave..did you give them an address? You have to searching the map on Uber anyways, did you search your google map for the address?
Taxis will go down the streets you tell them while you drive. Turn left or right next lights work. It's more flexible than ubers pre determined route.
Immigrants have more street smarts than you give them credit for. They literally uprooted their lives from places who generally scam more than the places they move to. They have taken a scammier cab ride before they even left their home country.
Chelsea is a large, well-known neighborhood in Manhattan. It's had the same name since the 1700s. It is not an obscure nickname.
Or you can just put a note in the app when you order and send messages. They can also call you.
If you don’t speak their language, the Uber app does translations.
> Immigrants have more street smarts than you give them credit for
When I spent 3 weeks in Los Cabos, Mexico. I had no street smarts, I didn’t know the language and when we were stuck in traffic, Uber automatically sent calls because it noticed we weren’t moving.
They asked for the neighborhood not the address because that’s how pricing is determined. When you’re a taxi driver… you learn the neighborhoods. Especially one of the most well known neighborhoods on manhattan.
> Immigrants have more street smarts than you give them credit for.
I mean no ill towards immigrants. Immigration is scary and hard. But being “street smart” in a different city doesn’t always translate directly. They’re not expected to know that they’re about to be scammed! They shouldn’t be getting scammed!
No, at least the ideal is there's a functional reputation system for drivers and riders. Of course, if corporate is going to scam you, too, and if they're going to make less than 5 stars a death penalty for a driver, and if the app and payments are always buggy, then /shrug it all stinks.
If this happens to me I simply tell the driver I don't have any cash and exit the vehicle. Now if you have luggage in the trunk this of course gets a little more complicated. Somehow the credit card machine amazingly comes back to life as I'm getting out.
I'm glad my city isn't allowing certain businesses to go completely cash free for this reason. The push to force credit card payments everywhere just hurts a class of people that are already vulnerable.
Tips that have become customary because it's become accepted that a waiter mustn't be paid a living wage. Why has it become accepted, because we have a hidden caste system.
But the customers get to feel cool to frequent a place that 'gets it' because cash is or old people.
Some establishments pool the tips (cash ones) and use to distribute it to the bussers (don't know about the cooking staff). Obviously this was not a universal practice.
It's the difference between being a consumer and being a citizen.
Just put the whole price upfront and thats it, let the market forces find equilibrium
> I'm glad my city isn't allowing certain businesses to go completely cash free for this reason. The push to force credit card payments everywhere just hurts a class of people that are already vulnerable.
And forget about the vulnerability of the merchants who have to worry about being robbed.
Why would I ever go through this in every city I go to instead of using Uber?
Taxis still suffer from all the things that created the impetus for ride sharing platforms:
- Lack of price transparency. Will tourists landing in JFK know that $100 is an acceptable price for a trip into the city? Or that $150 is a scam?
- Lack of driver rating (or passenger rating)
- Maligned incentives. The taxi driver has incentives to extend the trip as long as possible via traffic or a long route. This is not the case in ride sharing apps.
- Accountability. Doesn't happen in NY, but seedier parts of the world taxis have abducted and robbed/raped their customers. Ride sharing provides centralised ride records and GPS data for passenger and driver.
NYC taxi pricing is more transparent and more predictable than Uber. Until recently the fares were printed on the cars.
As mentioned, they have pretty much set rates to go into Manhattan, and it's cheaper to go to other areas as well. I used to live in Williamsburg until very recently, and had to take Ubers from JFK occasionally when I landed at a terminal that had a bad taxi situation. The Ubers were expensive AF; over $100 total. Taxis were always sub-100, even when I used to live in Manhattan.
My main issue with taking Ubers from the airport, though, is that waiting for them takes forever and the designation pickup locations are clusterfucks. In contrast, the taxi stands have orderly lines. This is heavily terminal dependent, though; when landing at the American Airlines terminal, the taxi situation is great. The line is never too long and moves quickly. But, as mentioned, sometimes one lands at a terminal with a massive taxi line that moves like a snail. At that point, maybe one opts for an Uber--for which the wait is 10+ minutes, and may increase as time goes on and drivers are switched (!!), and the cost is extortionate.
In non-airport situations in NYC, taxis are always cheaper. Not always feasible outside of Manhattan (there aren't enough driving around in most parts of the other boroughs), but for any intra-Manhattan trip, taxis should be preferred.
Ride sharing platforms weren't created to make things better for the drivers or for the customers, they were created to 'take over' an industry.
At first they will subsidize your rides to more effectively squeeze the old guys out by unfair competition.
Just you wait, if they ever do squeeze them out, and see if they don't become worse than taxis ever were.
Have you ever tried having to call a taxi outside of a city. You have to call and if they even answer they are like "what u want".
.. umm is this the taxi?
Yeah why didnt you say you needed a taxi?
What ? So are you able to pick me up?
Hold on and ill call you back.In Europe (at least the UK and Germany) it seems to be the opposite. Outside of a big-city Uber is non-existent and you are relying on local taxi-firms.
Then I became a cashier at the local grocery store and noticed basically the entire underclass of that town used those taxis daily. Their service was so reliable that our front end manager would call the taxis for these people while they were still checking out as a courtesy.
Yet when my girlfriend tries to get an Uber in the city of 60k that I live in now, it's a crapshoot whether there is one AT ALL, or whether it shows up when it says, or whether your driver will even know where you are going (it's not a complicated city). So maybe if taxis sucked where you used them, maybe you could have fixed that instead of fucking over perfectly working taxis for the rest of us by supporting an industry player who explicitly was trying to kill taxis as a small business.
My local taxi company didn't have to support 2k Silicon Valley priced software engineers, didn't spend some of that effort building tools to identify and blackball cops trying to stop people from using an illegal service, and didn't force their drivers to sleep in their cars to make their normal wage.
Meanwhile was stranded and we took an uber, and they did some shenanigans with pricing in the evening and it was > $100.
I think it is pretty easy to figure out if someone is in a bind and charge more. consider: on side of freeway. In front of car dealer. in front of hospital. In business parking lot hours after closing. when it is dark where it is lonely. etc.
In the taxi days, they had a contractual obligation to provide service to the airport. Now, getting an early morning Uber/Lyft for a first flight is difficult… prebooking doesn’t work, and you’re stuck driving and parking, hiring a black car, etc.