Literally having to re-learn the OS is almost certainly an over-statement with pre-win8 versions, as you are correct base functionality in previous versions is in many ways consistent.
However, how I interpret that statement is that it is ill-advised to over-estimate the general computer user's ability to adapt to changes, or the way 'little' changes end up disrupting the way they interact with the OS.
I might be interpreting OP's statement with my own bias, or reading into it too much, and we could probably go back and forth on semantics all day.
Regarding the control panel, I think the search functionality, which again a lot of non-techies may not even realize is an option, is the main redeeming quality and makes it much less aggravating to work with.