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Have you never worked a support role? Users don't read shit.

Heh, yes, and they don't explain shit either. I've had so many calls start at "I can't print" that were really "the server is a total wreck" and I had to fight the user on the severity of the situation, they kept trying to focus on the printing issue.

Honestly the LLM bots I tried so far are great at dealing with this situation.

They have infinite patience and will explain anything in great detail.

The one I am using for support does not hallucinate, will link the appropriate docs in the answer and tells the user if they cant answer a question and will escalate to human support.

IMO this is the future and I think its a huge improvement over the status quo.

I’m curious what you’re using, it sounds awesome!

im using kapa.ai

Its not free but well worth it IMO.

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