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Comment by simon83 | Hacker News Reader

I also don‘t think a customer facing chat bot brings much value, but an internal, employee only chat bot could be really useful, depending on the organzization of course. The company in my last position was a rather big one with an insanely huge Confluence instance. I‘ve spent (wasted) so much time searching information there. Having a chat bot, trained on all that information, would‘ve been really useful, I think.

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I think the recent announcement of OverflowAI [1] could work quite well in this way for a big company like that.

FWIW the announcement reads very boring to me but I guess I was expecting something else. Likely won't be super useful in a small-medium size company.

[1] https://stackoverflow.blog/2023/07/27/announcing-overflowai/

It could be useful in a small company if you tie it in to how your software works with other software.

Even for things like support case generation for customers would be good... the customer interacts with the AI generating the ticket and gets the simple things like what you're running on and a more drilled down issue of the problem.

I get so many "I have problem, help" tickets with no information at all.

If anything, I hope Atlassian is looking into some AI capabilities for precisely this purpose. I also find their search feature lacking when dealing with a huge knowledge base, and perhaps a bot would improve things.

Atlassian will find a way to make ChatConfluence a worse experience than all of their other products.

AI chatbots could be useful at support if they can fix the code for customers and submit a pull request to the developers. No more JRA-9 issue opened for 10 years.

And same goes for OSS libraries.

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