Users are kinda mad https://twitter.com/ring/status/1685049112306262016.
I’ll give them credit and say this is the first time in 3 years I’ve had any issues
I mean, I get the frustration but you outsourced a core service to the internet, then are shocked when it's not available all the time? All the comments about "must be 24/7" and "don't you have backups?" etc... How can we possibly expect people to consider subtle things like privacy when they don't get the fundamentals?
The digital equivalent—dropping the prod DB or something—draws the ire of millions. Consumer expectations changed when we put a computer in their pocket screaming OUTAGE.
I think a lot of systems have lost a lot of reliability and resilience as they are replaced by (centralized, virtual) digital equivalents.
Having a doorbell that fails because someone made a typo in a DNS entry (or whatever it is this time) is silly and people have every right to be angry. Though it would help if they direct some of that anger towards themselves for subjecting themselves to a doorbell that they don't control and sends surveillance on its immediate surrounding to some third party (who may send it back, for a price).
It might be worthwhile to look at how peoples' expectations of service availability have changed in the last fifty years as compared to peoples' perceived importance of non-essential services.
Part of the struggle is… what happens during a break in and they just swipe the damn dvr.
I’m torn.
Mine is also one that to enable RTSP means it running a insecure firmware. So I can’t use both services. It’s rtsp or cloud only.
forget the combination to be invulnerable to rubberhose crypto
Having a backup power and network is tricky. You need a reliable battery backup that would automatically kick in in case of power outage, notify you about the failure and power all systems that must stay online for a reasonable amount of time. And an one or more alternate network links that would still work if the primary one is severed - e.g. a fiber line and a 5G modem, but the more the merrier.
Insecure firmware is probably not a problem if all devices are strictly isolated away to their own VLAN, which is carefully firewalled away from all your other systems (so even if you get a compromised laptop on your home LAN, it can't reach those cameras without going through a tightly locked down jumphost). Then it is more likely someone's throwing a wrench to a camera than someone hacking into it (even if all it takes is passwordless telnet that gives root access).
This can be done relatively pain-free with Ubiquiti with the added benefit of getting the full framerate recorded all the time instead of only during a detection.
It’s more expensive, but all recordings are local.
However, any time I try to view a feed and it lags or doesn’t connect, I swear I’m just gonna hard wire everything. Sometimes it’s nice to have one system I can’t tinker with.
I'm willing to bet a lot of that anger comes from them feeling afraid. It's marketing in action.
"I am missing many moments at home now !!"
"I have no clue if someone is breaking in now"
"The one time we decide to put the puppy downstairs on his own, we can’t even make sure he’s ok. Never mind our doorbell picking up people who have no business being there"
"Would have been great to at least have a view of the robbers if they came to my house, u know. What a 'Ring' is supposed to be used for."
Do ya think? I'm suprised and saddened by these reactions.
Ring's marketing is one of the many things that are contributing to the increasing isolation and alienation of people from each other.
It's got understated irony that somehow tends to sarcasm at the same time. It's very hard to unpack yet delicious.
Jira can wait until the power comes back on.
I grew up riding my bike completely across town by myself, before cell phones were pervasive. Parents these days are afraid of letting their kid walk 5 minutes to the neighborhood park…