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> What we've seen happen over and over is that product A needs Feature A, and product B needs Feature B, and they both need it tomorrow, and the platform team only has resources for one.

Is this any different from a product team where there's competing demands between Customer A and Customer B?

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In some ways, it's the same situation. However, the big difference is that I'm not a colleague to the customers waiting for this feature. If they get frustrated, (1) I don't get to see them at coffee time being frustrated with my team, and (2) they have a quick fix for their frustration: but from someone else. Internal customers don't typically have that luxury.

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