1. The range is set by the EPA. They are the ones that do the testing and validate the claims. The EPA should fix their range guidelines for EVs. Maybe a summer and winter range would be more appropriate?
2. Tesla should have a better UI for range, but really they should just show the percentage. Acting like it is a conspiracy is a bit extreme. They are just doing EPA Range * SOC. Without knowing all of the variables of a drive, the estimated range is going to be wrong no matter what you do. People think that their way of being wrong is better than Tesla's. Maybe they're right but the best estimate is still when navigating to a destination, and this estimate Tesla does quite well.
3. Tesla is cancelling the service appointments because there is nothing they can do to "fix" it. So why waste the time with a service appointment? They are just going to run the same diagnostics they ran remotely. Their software does a fantastic job explaining where your range is going. (https://www.teslaoracle.com/2022/09/26/tesla-new-energy-cons...)