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Not OP, but I think they want the software to be FLOSS, but if you want some feature/change you pay (the maintainers) to have it done.

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Yep, as well as charging for support and consulting. Anything that has to do with developers'/maintainers' time should not be expected to come for free in FOSS projects. Unless the devs are happy to do such work for free ofc.

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