It's a different relationship. The department workstations were much closer to the refrigerator or copy machine. If it's broken you don't touch it and just call somebody.
In modern money these machines were between $7,000-$10,000 each depending on configuration.
To put it in context, pretend you work somewhere where they provide you with a half height rack and a Precision 7960 https://www.dell.com/en-us/shop/workstations-isv-certified/p...
And it starts acting up. What do you do?
(As an aside, I've always wondered how many maxed out configuration orders they get - you know, when you kick that price up to $100k - what's the threshold where they ask if they could put someone on a plane to visit you? 10 of them?)