I like the "crm.json" image. We definitely want to work on doing something modular like this.

I also wanted to price differently than by seat initially. Because CRMs tends to be the source of truth for the whole organizations, and usually teams like customer support are left out because it's not worth paying a license for them to just read the information the sales have put in, while it would be useful. But we didn't find a better way to price in the end. Pricing by usage feels off since there is no cost associated to usage (a user that logs more activities is not going to cost us more). How would you charge then?

Noted for email automation / lead enrichment!