> it baffles me they just don't care about their end users at all.

Just for you, especially for you in fact, I went and dug out this link to an interview with Corey Doctorow where he explains his theory of platform of “enshittification”.

https://podtail.com/en/podcast/future-tense-full-program-pod...

I think it will interest you to hear a reasonable theory as to why Google doesn’t care as much about their end users as you might think they should.