Comment by js2 | Hacker News Reader

Comment by js2 | Hacker News Reader

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:-(

I recently went through the opposite of this. A purchase at denon.com was declined, got a "please verify" email from my issuer which I approved and re-did the purchase. My issuer authorized the payment the second time, but then it got held up by NoFraud who sent me their own "please verify" email which I did. I had used an iCloud Hide My Email address for the purchase so a day later I get another email from NoFraud:

> Thank you for confirming your recent order. We are the fraud solution for the merchants website. We flagged the order for additional review before we notify the merchant to process it. To complete the verification for approval, we require an alternate email address for the cardholder. Please respond with an alternate email address.

At that point I tracked down NoFraud's phone # and called them to finally get the transaction approved.

> I had used an iCloud Hide My Email address for the purchase so a day later I get another email from NoFraud

I got hit by a merchant using "NoFraud" as well. After making an order from the merchant's site, using Apple Pay on the web (which is, allegedly, rather hard to fake), I received an email saying my order was canceled as it "appears that a merchant-specific email address was used" and to "please resubmit the order using your personal contact details".

They were right, because I always use [merchantname]@subdomain.mydomain.com. Whatever it was couldn't have been that important because I didn't bother redoing it if they're going to be that picky.

(I can't find the purchase confirmation and subsequent email in my email, probably because I deleted it out of annoyance, so I'm not naming who I think I remember it being just in case I'm wrong)

as if Email is some sort of durable identifier in the first place.

This is the thing that got me. Where the heck is NoFraud getting its training data[1] and why is an email address even considered relevant to the safety of the transaction? The item was shipping to my home address which matches my CC billing address.

[1] "NoFraud’s multi-layered solution analyzes thousands of data points fusing machine learning."

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