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Is this a DIY Edition or a pre-built configuration?

Could you also write into support (though note that response may be delayed)? If you are logged into an account, the team should also be able to check the configuration that is in progress to see what is missing: https://framework.kustomer.help/contact/support-request-ryon...

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DIY Edition. I restarted on my laptop instead of my phone and was able to get it through, though not before missing out on batch 2 :(

I think there was something squirrely with my selection of keyboard options - I wanted two sets of spacers and a numpad, and on my phone I'd selected one set of spacers as primary and added another set of spacers plus a numpad. On my laptop, I chose numpad as primary and added two pairs of spacers, and that seemed to work.

Can confirm that I experienced a similar problem with my DIY order, and I reviewed my selections multiple times to check that I had in fact selected everything that needed to be selectable before giving up and starting again. (I missed out on Batch 1 <sniff>.) If it helps with debugging, I'm happy to send my current order number to that support address for comparison (my final choices were identical in both cases).

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