AfterShip charged user 26K USD and refused to refund

The fact that someone botched a form and forgot about it is his fault, but this post is not just about that.

It's about how proper players forgive such screw-ups because they cost them nothing and provide tools to protect against them. The goal is to highlight a specific company's approach to customer screw-ups.

If this post prompts someone to go into AWS and set budgets - it's already worth writing.