Elevators should have touchscreen panels allowing an easy change of interface.
Physical buttons also require very little power when not in use, and their cost scales relatively well regardless of number of buttons - whereas a touchscreen panel three or four feet high for a very tall building would be pretty pricey. Touchscreens do have the advantage of no moving parts, so they're waterproof and have no internal wear and tear over time (assuming a sufficiently tough protective screen), but monitor illumination dims then breaks fairly quickly, and any protective plastic/glass shield over the touchscreen could get pretty scratched up.