I hate using these systems, hotels.com is another subpar example, at least as a customer, with only half working systems. It seems silly to me as a customer that the booking system, is also responsible for handling payments. I fully understand the lure of getting paid upfront, and the sociological impact on customers in regards to cancelling, but boy is it annoying me as a customer. I find it way easier to just pay at checkout, at the hotel. Now, not everyone is a hotel, and in those cases it might make sense.

There, I'll turn of the grumpy old man now.