Another product about to be ruined...
(I'm not an Atlassian fan)
(I'm not an Atlassian fan)
Clearly...
Care to provide any more detail? A well reasoned post might have spared you some downvotes.
JIRA - workflow crash took our team of 30 devs at the time out entirely for 2 days. Overcomplicated administrative mess especially with respect to plugins. Reindexing takes out the entire JIRA instance until complete. Permission schemes and workflow is an epic mess of cludges.
Both products: Null pointer exceptions galore, scary memory ceiling. Integration sucks - all the horrible mappings to maintain.
They feel like bloated, slow and badly designed products which is worrying considering the cost.
TBH their support are good but I shouldn't have to use it on a product suite that costs that much.
Someone please save me (I'm serious there!)
Atlassian has made two big acquisitions that I know of (Bitbucket, SourceTree), and in both cases the product was better off after the acquisition.
From what I see, Atlassian goes in and provides cash and infrastructure, leaving the teams that were responsible for the product's success to continue making great things. I don't see any indication that things will be different for HipChat.
Get onto Atlassian and get them to help you (at least with your slowness and crash issues) - their support is good once you get them engaged.
I've had all the problems you describe (large instance - 100k issues, internet facing) - sometimes it's as simple as a resetting a bad VTL template. They will get to the bottom of it.
Unfortunately, due this responsibility being approximately 5% of my time, I don't have time to invest in to-and-fro with Atlassian. I expect something to work (ironically like Trac did - its predecessor).
On the positive side, we're upgrading to latest versions soon.
All your other points I somewhat agree with but to their credit they all improve steadily each release. Be mindful that the products were source individually from various places and need a lot of work to look and work together nicely.
Let me finish on some faint praise: they are by FAR the least worse of all the 'enterprise' software we use :-)
That's like saying "they're the least bad rapist".
I do agree though!
I haven't used their other products (other than BitBucket, which is fine, but hasn't kept up with Github), but JIRA desperately needs a UX design vision.