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> the actual product itself is nothing special.

I wouldn't agree. Aside from Slack, Discord built the next highest quality browser-based chat and voice app, targeting consumers vs enterprise. It's well engineered, reliable, and has a simple user interface (mostly).

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Chat is about the only thing Slack does ok.

Video & voice on slack is pretty bad.

Yeah, that was the essence of how it became popular to begin with. It was the first time I'd ever seen an irc experience for the masses, thanks to browser tech improving.

I've always thought their video conferencing was better than Google, but eventually zoom just took over. Never tried voice and felt like that was just tacked on because it became trendy due to Clubhouse etc.

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