The thing is, Discord is one of the few products that can “do it all” in terms of how people want to communicate.
It supports voice, video, and text.
It supports live human interaction, delayed human interaction, and automated interaction.
It supports web, desktop, and mobile.
I think it’s understandable that people want to standardize on one tool for communication, to simplify the support process and training, etc. If only we can make it accessible and easy to use, Discord would be a great step forward in many ways.
Minimizing the number of channels and giving them clear names is a good first step. A welcome message with some tips and encouragement might be helpful, but keep it relatively short. I’ve seen some servers overdo it with lengthy instructions and rules.