Documentation that requires you to sign up to yet another website.
Paying for documentation.
Documentation in a PDF that you can’t access until you have a sale calls.
Documentation on just a website.
No documentation.
Random forums I have to sign up for that are separate from the help desk sign up that are separate from the actual services signup.
Not be able to search across others issues and to solve problems without needing to ask.
Using HN to get assistance.
Using Twitter to get assistance.
Hoping my email doesn’t get lost or stuck in spam either way.
Having notifications so I can respond.
Not having to sit on some website in some chat window.
Not having to use some crappy web form that won’t take my screenshot because it’s 2MB instead of only being at most 1MB.
Not being able to add attachments at all.
Being able to have a real time conversation with someone.
Still having a search function.
Have something that works well on mobile and desktop. (Oh, but websites work well on both… OH no they don’t have to. People can easily screw that up and make websites that work horribly on difference devices).
All of these things can be solved, but they aren’t.
And keep in mind, the context of the discussion here isn’t documentation that ONLY exists on Discord. Rather, documentation that exists on web AND also stuff that exists on Discord. So, stuff that has yet to make it to the website.