Hacker News Reader

People are just going to post their question on your forum anyway, even if it's been answered a hundred times.

And at least with discord it's easy to source answers from your community instead of paying developers to handle support.

View on HN

There's always going to be people who don't read your documentation and just post on your form but I think it's a pretty big fallacy to say for that reason it's useless for us to create and publish good documentation. You'd need data on customers that look through your documentation and never post to make that assertion.

You don't see the majority of people that do not do this, because they never interact with you in any way.

Reply on news.ycombinator.com