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This seems to be sugarcoating things a bit: "... we soon realized that our communication did not register with everyone and there were some users who were caught off guard and lost access to their data."

Not sure they've really helped themselves much with this one.

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It's a terrible situation and we failed on many levels on this one. We will improve our process from here and conduct a more full post mortem.

So I see a lot of what was suggested on the mega thread reflected here in the linked posting. Thanks for listening to everyone Paul. Good luck. We always screw up, but rare is it we listen. Thanks for listening.

I will not sugar coat this and say that failure on so many levels screams gross incompetence.

From this: https://news.ycombinator.com/item?id=36674671 to this: https://news.ycombinator.com/item?id=36663735 there's no other way to describe it.

The fact that InfluxDB has been around for 9 years at this point, and raised over 100 million dollars in the process, only makes this even more baffling.

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