That said, I see your email into our support team and we're taking another look at this now.
Sunlight kills all infection.
Sunlight is not a disinfectant. Better to try gasoline.
As with disinfecting anything, and especially for societal issues, we need more than sunlight alone.
that seems like an exceptionally high-value positive in a site with a large number of users who need payment services.
For every instance of what appears to be bad behavior by a payments company, consider the angle of the fraudster. They are really screwing things up for everybody.
Sickening.
Basic Marketing and Customer Care Management.
Hoping to @edwinwee will share the outcome for other businesses who might need to evaluate Stripe.
It's 50/50:
- The poster was doing something shady and upon further investigation it turns out the situation is warranted
- The poster was indeed let down by a broken support system and Stripe staff chimes in to save the day
The last time I paid attention to one of these complaints, someone was using stripe to sell cellphone accessories (and yes, at least on my Stripe application, they asked what I was selling.)
After selling accessories for a while, he then used it to sell a minivan, and had a tantrum when Stripe -- quite reasonably -- said this flags all the flags, and Stripe was going to hold onto the money until they were sure things were kosher.
Getting dollars before multiple months post transaction basically leaves someone holding a bag of risk, and if you act shady AF, you can't be surprised if Stripe declines to hold that bag of risk for you.