> we have built a sophisticated moderation protocol to neutralize and quickly ban people that contribute negatively as it is a priority people feel safe and comfortable in this community.

This seems a firm stance against objective truth. Your scoring algorithm benefits answers that people want to receive, and you actively penalize truthful but disliked answers.

"I feel I am fat. What should I do?"

The truthful answer is something like diet modification, but the answer most likely to make someone feel safe and comfortable is "no, you're not fat".