Yeah, the diagnosis is really weak. Superbly weak actually. "<X> is not easy to use" has zero insight and takes no stand. It's a flimsy, worn-out string to connect the dots; the upside is that any stakeholder can grasp it and no one can strangle you with it.

Also, the pattern of "diagnosis, guiding policy, coherent action" is copy-pasted from the book "Good Strategy, Bad Strategy"[1]. I've seen this internally at companies and even though the article is a great read, the application leaves much to be desired.

[1] https://www.mckinsey.com/capabilities/strategy-and-corporate...

I actually agree, "easy to use" is not the right framing. The core stuff needs to work really well, be friction-free. New features don't matter if the app crashes, or if you get spam. It's hard to run a social network, and do it in a public and open source way, but we're trying both.