> We notified everyone via email on February 23, April 6 and May 15th. We also offered to help migrate all users. I realize that it's not ideal that we've shut down this system, but we made our best efforts to notify affected users and give them options to move over to other regions.
What other communication methods were attempted beyond just emails? Big, red obnoxious banners and warnings in various UIs? Phone calls?
The fact that it seems as though quite a few customers didn't get your emails, what was the thought process when looking at the workloads that were clearly still active before nuking it from orbit? Or was there no check and it was just assumed that people got the email and migrated?
Of the customers who were in that region, how many actually migrated? Was someone tracking these statistics and regularly reporting them to leadership to adjust tactics if there weren't enough migrations or shutdowns happening?
This screams either gross incompetence or straight up negligence. This is such a solvable problem (as many here have already mentioned various solutions), but I'm honestly just flabbergasted that this is a problem that is even being discussed here right now.
As a DBaaS, the data of your customers should be your number one priority. If its not, y'all need to take a hard look at what the heck your value proposition is.
We weren't impact by this directly, but you can be sure that this is going to be one of the topics for discussion amongst my teams this week. Mostly how we can either move off InfluxDB Cloud or ensure that our DR plans are up to date for the rug being pulled out from under us from you guys in the future.