Using them correctly is impractically difficult for most people.
Your key has to be as long as the sum total length of all of the messages you send along that communications channel, and it has to be completely random. Reusing any key material, or having a less-than-random key, breaks the security. Losing your place in the gigantic key you're using doesn't break security, but it makes the result impossible to decrypt unless you try every possible offset within the key to see which one gives a reasonable decryption.
Therefore, someone selling a "one-time pad" security system isn't really selling a one-time pad system at all, because people wouldn't buy an email encryption solution which required them to generate, distribute, and keep their place in an impractically large key.
It's possible to come up with scenarios where a one-time pad is a good solution. Spies have used them in the past and are likely using them now. But they're impractical and they're used as a buzzword by scammers.
I've always considered the OTP to be (not in some strict, rigorously correct sense) more like an ideal, theoretical/abstract cipher, much like how a Turing machine, generally unconcerned with a practical limit in tape size, is a sort of idealized, abstract computer.
"It is the Turing machine of encryption schemes"?
So you're only sending one email and not getting a reply?
Getting actually random (not pseudorandom) keys is very difficult.
Not reusing any key material ever is very difficult.
Exchanging the keys is difficult.
It’s not authenticated.
It’s just not useful in practice.