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Comment by pixelpoet | Hacker News Reader

I've essentially gifted Deutsche Bahn several hundred euros because it's like drawing blood from a stone and I was genuinely having mental health issues because of it (on top of the stress of having travel plans completely upended).

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They probably have lessons from US hospitals and insurances in how to wear down people who complain.

I don't know if it applies to your specific case, but I've successfully used the DB app to get money back. It's quite straightforward! But the option to apply is pretty obscure

I have the app, I'm logged in. Please explain how to get my compensation... its costing me a lot

Can you elaborate? I have no personal experience as I don’t travel enough, but I heard the reimbursement process is pretty straightforward?

I was on a delayed ICE, and they handed forms to every passenger. I found the process straightforward.

I don't live in Germany though, so I've only had the single delay.

It's great. You can do it in the app now and get money back fast. My colleagues also book exclusively late night trains (which are often delayed) so they get a free overnight stay in a hotel.

I've gone through the process some 4 to 5 times in the past two years or so and never had any issues with it. The delays are annoying, but I get part of my money back no problem.

That can be done online or in the app nowadays and is very quick and painless. I am still not sure who to thank for that (EU legislation?), because previously it seemed to be obnoxiously tedious on purpose.

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