Ok, I'll bite.
I don't want to expose my child to exotic glues, adhesives, PFAS, or any other foreign molecules in their car seat.
How does your product stack up?
I don't want to expose my child to exotic glues, adhesives, PFAS, or any other foreign molecules in their car seat.
How does your product stack up?
let me go pedantic and teach: "The customer is always right" does not mean that no matter what a customer says, you give them a false smile, and pretend you agree with them.
"The customer is always right" means "you are hearing actual feedback from your target audience; somebody giving attention to your product is experiencing friction and wants information or reassurance, and is taking the time to let you know"
Do you know how valuable that is? Most people exposed to your product (ads, PR, etc.) just move along. Customers who don't like your product generally just disappear.
Free market research should not be ignored. This customer is not only right, but is representative of a whole class of customers that you need to learn to win over.
Obviously, and outgassing happens a lot in any car especially if it's brand new. So I'll ask again - why drive kids in a car at all if this concerns them this much?
Because they have to
Genuinely confused what stance you're taking here
That a car is going to expose your child to an order of magnitude more "chemicals" than a baby seat ever could - it's like asking how much sugar is in your coleslaw that you're having on the side of a large five guys milkshake. Probably some, but if you're concerned about sugar you have much bigger things to worry about.
do you want to be right and nyah nyah nyah the guy, or do you want to sell him a carseat that you worked hard on that's safer than any other car seat you know? If your car seat is made of the same materials as every other car seat, or if by chance your car seat is actually safer than other car seats, why wouldn't you want to let them know rather than you telling the guy "you're an idiot for putting your kid in a car!"
all car seats go in cars. Wouldn't it be nice to have a car seat that did not add to the danger?
I don't want to sell him anything. Have you confused me with the OP maybe?
Every single purchase I make, I try to be as informed as possible.
Does this offend you?
That's not always true. If a certain subset of customers wants something ridiculous, they can either go elsewhere or learn to adapt. For better or worse, companies often times have the ability to drive public sentiment just as much as they have the responsibility to pander to it. When Apple removed headphone jacks from all their products they did so against a torrent of outrage, but fast forward 5-7 years and they absolutely made the right call. People learned to get over it.
Catering to bordering-on-harmfully-obsessive parents isn't always the best call.
I said listen to the customer because it is a legitimate point of contact, and they are not going to be the only one thinking what they're thinking, and even if you want to ignore them, you don't want to create a scene in front of other customers, so you can still think about and learn from the experience. The customer is always right from the customer's perspective, and you need to understand your customers' perspectives.
TLDR: We stack up really well.
1) No flame retardants are used in the upholstery. We worked really hard to meet the flammability requirements with materials that aren't doped in endocrine-disrupting flame retardants. So that was a big win, because that is the largest chemical exposure in legacy car seats (in my opinion) and it is one that the scientific literature is very clear about.
2) The chassis is mostly machined aluminum (powder-coated) and polycarbonate. On the underside of the chassis there are some bracket retention pieces that use a standard cyano-acrylic glue ("super glue").
I wonder. Are you aware that keeping your living space exquisitely clean compromises the development of a childs immune system?