Elon Is Speedrunning the Enshittification Learning Curve

I find these arguments make sense.

As far as I know, the value of a business is ultimately decided by the service which it gives to its customers. This suggests a long-term strategy of service before profit.

There have always been a few companies running the "service" strategy, not necessarily on the internet. Such a company that I knew of as a child was New Zealand's L.V. Martin, which promised complete satisfaction or the company would put everything right. This policy was implemented according to an almost fundamentalist interpretation; I never heard of even the most unreasonable person feeling that L V Martin had cheated them .. it was hard to believe that the company made money! Yet this company did make money.

I should think that the employment of a huge team of moderators (absolutely NOT an AI), to personally examine every post with a view to keeping things sane, might be a good way to provide a service that people would want. That sounds expensive but it's the only way to go, mister! Anything else is death!

From the article: "people who get stuff for free need to be mined for value". That more-or-less encapsulates everything that went wrong with the web.