Our approach is as practical as it can be - the actual builders need drawings and the drawings are usually delivered in PDF. We've found very few of our customers get the DWG files themselves, and even if they do, they are easily exported to PDF.
I guess I just wanted a place to vent out my frustration with DWG :D.
The other comments in this thread make it very clear, you have a great product. More industries need teams like yours.