It means that these AI systems are essentially unexplainable black-box systems that not even AI experts can figure out why it made those decisions. Example: (Self-driving cars confusing the moon with a yellow light, ChatGPT making up broken code or unsafe legal advice.)
This is why it is very difficult for anyone to completely trust these AI systems in very high risk situations. You would not board an Airbus jumbo jet without any human pilots and only controlled by an AI to fly from A-to-B end-to-end. (Not the same thing as autopilot)
Just ask any of these Turing award winning AI experts (Hinton, LeCun and Bengio) and not even they know why these systems hallucinate given the opaqueness of these AI models.