Oooooops. That sounds like New Relic's $400/month per full user...
Why are companies isolating themselves from smaller clients?
It's really healthy for a company to have a whole spectrum of clients, from people that chip in 2-4$ per month for a minor bump in capabilities and without any support included to big companies that push for exploring new features.
In my opinion, Gitlab is a primary example of feature-creep and it will be the demise of the company.
Gitlab was VC funded which means it had little choice but to take on a high risk/high reward approach. It worked fairly well since it IPOed at $12b while it's last round of funding was at under $3b. Good return for VCs. Of course the stock is down over 50% since IPO but that's someone else's problem.
Of course that skips the bigger picture like more people knowing and using your products and being happy with them leads to more champions for them doing your sales and marketing work for you, which can create lots of revenue in the long term; but it's pretty much impossible to quantify.
No wonder my enterprise is automatically kicking people off when they don’t use it.
In every tier there are $49/month "core" users (basic dashboard viewing, no editing, no APM, no monitoring, no tracing...)
In the "Standard" tier you have $99/month "full" users, but you're limited to 5 total users, no SSO, and AFAIK very basic support.
In the "Pro" tier you have $418.80/month "full" users
In the "Enterprise" tier you have $658.80/month "full" users
No wonder people is paying for core users and then juggling generic full users. Although they limit you at 3 concurrent sessions at the same time, and monitor that, and will contact you if you login from different IPs and browsers to the same users.
The most interesting part for me is Pixie... but you can do that for free.