Don't Cut Slack

I fully agree with the article, and believe that our quality standards in everything should be high.

That said, from my weak anecdotal evidence, non-technical users tend to blame computers for so many things. How many times I've heard people saying how "computers just make things so much harder". I wish to respond "No, no they don't. They make so many things easier". Instead, I laugh and say, "I know, right?"

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Where I think we should embody this principle the most is in UX. When I come across a half-decent interface, I'm so pleased. That is great, but "wow, using this software is a pleasure" shouldn't be such an unusual feeling.