Given the meteoric rise of companies charging for services with no support of any type available for consumers other than hoping for traction on social media, how do we legislate to basically enforce some alternative to ‘computer says no, just make a new account and hope it doesnt happen again’. This seems like something consumer protections agencies should be all over.
Australia’s consumer protection body is actually quite active in enforcing our rights when dealing with these sorts of things. Does America not have a similar agency or has it been captured by the companies it’s supposed to regulate?
These companies are collecting sizeable profits and part of the way they’re achieving this is by simply disregarding all the support and engagement processes ‘normal’ businesses have to have claiming their scale makes them impossible. That should just not be an acceptable answer as far as consumer remedies are concerned.