Ask HN: What bug tracking tool are you using?

Where I am, we use BugZilla which is open-source.

I don't believe it has a customer-side access like Jira or ServiceNow (at least we don't have it set-up) but it does have e-mail hooks which you can make open tickets for you. Here's how: https://www.bugzilla.org/docs/3.6/en/html/api/email_in.html

I hope it helps you.

MantisBT:

https://www.mantisbt.org/index.php

As someone who uses Jira: don’t.

Yep, for sure. Not a Jira fan :)