Delivery driver shows how customer's $92 order was sitting hours after no tip | Hacker News Reader

Delivery driver shows how customer's $92 order was sitting hours after no tip

unilad.com

3 pointssharemywin7 comments

I'm a frequent in a couple places, always leave a great tip. In return I get a little extra care back, like a table hold for me without prior reservation because the staff knows when I usually come in. So I'm not against tipping per se, even though I get how this should be baked into the price ideally. But all in all, I'm a happy customer who returns every single day, and they are happy to have me - great deal for everyone.

However, I would not tip on principle should I knew the staff would be bragging on TikTok on how they "punish" folks who don't tip in advance, before even getting serviced. This is stupid, lose-lose, and childish behavior; and I actually hope it's not something that happens en masse. I haven't been back to the US over the past ~5 years but it couldn't have changed that much. Or could it?

Tipping for delivery drivers is a bit different from tipping wait staff in an American restaurant.

With the delivery driver, each order is separate. They have a choice of where to go and which order to pick up when they do. The tip is a bidding war; bid zero and you may get stuck like this. They do get a fee in addition to the tip, and the services do have other incentives/disincentives, but unlike wait staff they're not working a shift with defined jobs.

Wait staff don't know the tip in advance, though they can guess. If somebody has stiffed them before, they are supposed to go to the manager. The manager might say, "I'll talk to them" or "I'm going to throw them out" or "We pool tips so serve them anyway". Either way, once you've told the manager, you go back to your job regardless.

They still have the right to complain about bad customers. They're still not supposed to violate the person's privacy -- you can get fired for that, or worse. But you can't forbid the griping.

I just came back from a month stay in Europe and the first things I saw when came back to PA was the +3% added to my bill on CC transaction to "combat raising food prices and labor costs".

higher prices for credit cards is not new. Lying about it is kinda weird, like we all forgot that business pay 2-3% in fees for accepting cards. A lot of small businesses are getting raked by the larger corporations chasing that all time profit.

I can see the drivers point of view. If I had a choice between 2 orders one with a guaranteed tip and one without I choose the tip.

It would be nice if there were no tipping options and the tip was baked in.

I'd be happy to enter a bidding man with tipping. If I knew the platform I was submitting to let people see the tip and was transparent with offers etc. The issue I have is that I can't trust delivery apps. They don't give clear information to anyone and naturally create a hostile customer deliverer relationship that they can more easily profit on

These people got no room to complain if theyre too lazy to go get their own food.

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