This is a very inexpensive product produced by a charity. How can they afford what it would take for a launch like this to run flawlessly? I work for a non-profit that does all it can to provide a high quality service at a below market price, so I have sympathy for these guys. If you want first class service from day one, expect to pay a little more than $35. Even Apple with their high profit margins has had difficulty with launches for high demand products.