The cool thing about the US is that it's a democracy. If you feel so strongly about this, make this case to the government. There's precedent and it's bad, it's called healthcare.gov. I don't mean this in a pithy way btw, I'm a transit activist and I go to protests, phone up lawmakers, and attend public meetings. There are a wide array of small reasons that all sum up to the government being really bad at certain things. But again, this can change with you and me. Don't be emotional on HN, be emotional to your state reps!
> The _POINT_ of computers and websites is to lower the individual transactional costs of things like applying for a lottery. Rather than having to pick up the phone and speak to a person, or drive to the local office and fill out paperwork.
You're forgetting the huge growth our National Parks have seen. The days of the toll booth worked when the US had a fraction of its people, a fraction of the motor vehicle traffic, before the virality of social media, and with a more ingrained belief that a national park was a rugged place and not a place to take the family in an air conditioned, controlled experience. The old system of phone calls would have just made the parks out of reach for all of these new folks interested in them.