> pretending that they did
In psychology, different comprehension of what rules mean is a fundamental difference between personality types. It might better to accept that different people understand the world differently instead of sorting them into right and wrong by your own biases.
> They don't want to say "well a rule was violated but I'm exercising discretion"
From the other perspective, hyper-rationality is a dysfunction where excess analytical/logic/precision prevents an individual from understanding what language means or how to act in the real world. To believe a rule is violated "because of logic" instead of trying to understand intent would be an example of that.