yep pretty much. you will call someone but they won't solve the issue, rather just keep you pointing to someone else. ultimately they will just follow their own timeline. they are being built and managed by similar faceless corporations. their scale may not be massive in the same way of Meta/FB but their profit driven structure is not much different.

edit: not saying your point is wrong and people should ask these questions. just pointing that large corporations are treating their customers pretty much the same.