Ah another one of these posts where OP is deliberately vague about what their business does and why it may violate a payment processor's terms of service. I wonder what they do and how cryptocurrency is involved.
Having general support briefly respond and then stop responding, is absolutely criminal considering the amount being withheld and the livelihood of my employees and contractors who depend on me to pay them being left to suffer.
I’ve send multiple emails to yourself and other individuals requesting to speak to someone on the phone, yet no one has responded.
Can you please respond to the email I sent you directly, as this is extremely urgent.
In fact, we have a reputable business and this incident should never have occurred in the first place and I’m doing my best to rectify it