>I had the same reaction with the pine phone a couple years ago.
Anyone who writes "the software" like you and TheAceOfHearts did, as if it's an iPhone or Android, doesn't understand the first thing about a Linux phone. Please resell them to someone that's less PEBKAC than you. Thanks. They'll appreciate it.
And in the future I recommend asking people who have them before you buy them, so that you know ahead of time not to keep these phones from going to people who will make better use of them. For example, we in the PinePhone IRC channel will happily listen to what you want from the phone and tell you whether the phone meets those requirements or not.