I know you want to act like this is nefarious but it is, in fact just a bug.
I was able to cancel just fine just now. Nothing about the process was that bad. No worse than Netflix at least.
I was able to cancel just fine just now. Nothing about the process was that bad. No worse than Netflix at least.
That said its likely a bug and nothing nefarious. Not to diminish that this is a really severe issue that you should raise to customer support, who likely has ways of cancelling for you.