> But the worst Digital Ocean incident we ever had was when they turned all our droplets off all at once. The credit card entered into the account had expired, there was no backup card, and the contact email on the account went to a shared inbox that was not monitored. So for probably a month we were getting and ignoring billing alerts, until we really paid attention when everything was offline and not responding to SSH. This wasn’t totally their fault, but at the time it just all felt like a dodgy, shaky setup.

This wasn’t *at all* their fault and there’s nothing dodgy about it. This was entirely your fault, and even mentioning this as a „partly“ negative for DO is imo very wrong. I imagine any other service provider, including Heroku, would have acted the same way. You can’t expect to mooch off a month of service without paying and without consequences. If you don’t pay your bills, service will be interrupted. It’s as simple as that.