Ask HN: Does anyone work on the Amazon Selling Partner API team?

We have an urgent issue since our application has been in a "suppressed state" and new customers are unable to authorize with our Amazon Selling Partner application for over a week now. We have been following up on our case repeatedly with no response. We have also opened multiple cases but they just get closed and merged. Can anyone on the team please look into our case ID: 12961532901? Thanks