Without sounding to condescending: Bro... this entire Industry still relies on using fax or snailmail for records. Using slow, leaky, non-private/seure channels for sensitive information is not as much of a concern to this field than one thinks if you've been in the belly of the beast.
Ask anyone who has spent anytime doing IT work at a hospital, or better yet a disgruntled nurse who works the counter after a 12 hour shift.
You ever try requesting an MRI in the US?
After needing several during COVID and being turned a way and having lots of time on my hands I've actually learned a hack to get it the same week (or in my case the same day recently) now that we're out of the pandemic because I knew who to press for a physical paper trail and get it submitted (via fax) and have it approved by all parties: it cost me a day off of work, and tons of leg work on the phone but it was done and I literately didn't care so long as it was done and prove my method was sound. I got it done after business hours, too!
I'm starting to think that the issue with it being so archaic is not because a better solution doesn't exist, but because it's made this way in order for them to justify the long delays in procedures and increase membership duration on their policies and they use things like HIPPA and other acts to justify the lengthy process and obscene amounts of money needed to be able to modify the way things are done, which is why software people just move on and the same mediocrity continues to the detriment of us all.