That is the entire point. Amazon has to make a decision better than what they did to handle the situation. What I am driving at is you call your delivery guy the N word has nothing to do with the extended services within the house. It just so happens Amazon owns a delivery service, and thus the shutdown spread from that into far more.
If somebody is harassing their delivery guy in any way, yeah, fine, don't deliver, make them pick it up at some location and use normal laws to deal with the harassment.
You would never get your amazon account canceled if the USPS worker said you called them a name.
In short, Amazon has to break up their business, at least when it comes for abuse issues on boundaries that have clear lines.
You fuck around with the Amazon deliver guy should not lock you out of your S3 account, shut and kill your AWS instances. Just as breaking some AWS rule should not prevent you from ordering and having delivered products from Amazon's main website.